SHIPPING CONDITIONS
At bedoubleyou.es, we have several shipping options, although we always ship through courier companies. To know exactly how much your shipment will cost, keep in mind that this will depend on several factors: destination, selected delivery time, purchase amount and shipping weight.
In purchases over 100€ with destination to the Spanish mainland, shipping costs are free.
Keep in mind that for delivery times to be met, you must place the order before the cut-off time. After the cut-off time, the order will be processed the next day, as we cannot deliver it to the shipping company. Keep in mind that the cut-off time depends on the selected shipping. If you choose standard shipping, the cut-off time is 5:00 PM and if you choose express shipping, the cut-off time is 2:00 PM.
Whenever you place an order at bedoubleyou.es, we will inform you by email when we have shipped. Additionally, we will monitor delivery and contact you if there is a problem. That's why we ask you to provide us with a phone number during the ordering process.
DELIVERY TIME AND DAY
Keep in mind that courier companies only work from Monday to Friday. They do not deliver on Saturdays, Sundays or holidays, of course. In addition, when we give you delivery dates, we do not take into account if it is a local or regional holiday in the destination place; we only consider national and local holidays of origin.
We cannot guarantee a delivery time. Courier companies can deliver the package on the agreed day before 8:00 PM. However, an approximate time can be indicated that the company will try to meet, but is not obligated. If you cannot be located, the courier company will try a second delivery agreed with you. If after the second attempt you cannot be located, you will have to pick up the order from the courier company's facilities.
UNDELIVERED ORDERS
If an order is shipped and cannot be delivered due to reasons attributable to the customer, the amount paid for shipping costs will not be refunded and you will have to pay for shipping costs again for the reshipment of the merchandise.
RESPONSIBILITY FOR DEADLINES AND CARRIER
In exceptional cases, we reserve the right to modify the shipping company with which we will send you the package, but always maintaining transit times.
The responsibility of bedoubleyou.es is limited in cases of force majeure (strikes, adverse weather phenomena that prevent normal traffic by land, sea or air, ...). In these cases, orders will be delivered as soon as possible and the above indicated deadlines will not apply.
REGISTRATION AND YOUR ACCOUNT IN BEDOUBLEYOU
In the purchase process we offer you the possibility of joining Be Double You by registering and creating an account. By registering your identification and shipping data you will be able to expedite the process in subsequent purchases by simply selecting one of the shipping addresses that you can store, being able to create several, modify, delete or introduce new ones.
RETURN POLICY
Within the period of 14 days following the receipt of your order, you can return it assuming the amount of the return costs.
If you have received an erroneous product shipment (we apologize in advance) we will assume the costs of returning the product and shipping the new product as soon as possible.
Instructions for returning a product: To return a product, contact us with the order details, your identification. We will reply to you as soon as possible.
If all the requirements are met, once we receive the returned order or product, we will proceed to pay the total amount of the order or send a new one, according to what you choose. The shipment of the returned products must be done using the same vinistas.com box that we have sent you, or in a similar format that guarantees the return in perfect condition and a copy of the delivery note must be included in the package indicating the reasons for the return. return.
